The Next Generation Doesn’t Want Safe. They want REAL!
By Josh Lauritch
Manager, National Promotion
EMI CMG
I am the listener of tomorrow. Well, not specifically me, but definitely my generation. Here’s the problem: your radio station is one of hundreds of media competing for my attention. Let’s assume you are a music radio station. You are trying to compete for my attention with “the latest from David Crowder*Band”. Here’s the problem, I’ve got access to everything from David Crowder*Band. I downloaded the album the first day it was available at iTunes. I bought it because I’m a fan and want to support the artist. I get other music that I kind of like from Limewire. Crowder is on my iPod…every song the band has released. “Everything Glorious” is my ring tune. “Remedy” is the song on my Myspace page. I get the inside scoop from David Crowder himself because his personal blog is in my Google Reader. Oh yeah, I also have the limited edition of the album with the same version of “Never Let Go” that you didn’t play. I have everything before you do and you’re telling me “this is the latest from David Crowder*Band”? Lame. If you think the thing radio has over other media is music then you’ll never capture the attention of my generation. We’re ten steps ahead of you in that area.
Your current target listener wants to hear her favorite songs all the time, for a long time and hopefully be entertained in the process. That means 45 spins per week in heavy for 6 months because “it’s still testing”. Your target listener of tomorrow wants to feel like she belongs. Like you are her people. My generation is all about connection. That’s why we’re on all of the social networks. That’s why we blog. That’s why we tweet. Oh, sorry…you might not know about tweeting just yet. Check out http://www.twitter.com/ and let it blow your mind. Just might be the best new opportunity for you to connect with your audience.
In the past 5 years, we’ve moved from “get rid of the clutter, it’s all about the music” to “we MUST connect emotionally with the audience through content that is compelling and relevant in his/her life”. Sounds like a GMA session you’ve sat in 17 times, right? Everyone knows that’s what radio can offer the listener of tomorrow. Connection. A sense of belonging. So how do you go about doing that?
I’ll let you in on a little secret: BE REAL! Your listeners of tomorrow (my generation…and those younger) have the biggest and most sensitive BS filter that you’ll ever encounter. You can’t hype them. You can’t market to them. They can sniff out your fake attempts at being sweet, over-spiritual or funny. They can tell when you’re forcing it. They know that you’re trying to hook them in. They don’t buy it. They don’t care.
They want authentic. They want vulnerable. That’s what they are. That’s how they connect with others. My generation puts their entire life online. They’ll blog about their failures in life, their triumphs and their dreams. They’ll tell you when they’re on the mountaintop and when they’re in the valley. They’ll put embarrassing photos online because…well, it’s them. All their friends do the same thing. They won’t associate with anyone fake. That means YOU…no matter how good the music is. Remember, they have all the music you do…before you do.
The listener of tomorrow (and today, I would argue) wants you to BE REAL. Let’s be honest, we’re all a mess. We deal with all of the negatives: depression, anger, greed, lust, envy. We also deal with all of the positives: joy, peace, contentment, love, kindness, compassion. If you are going to offer something to your listener that they cannot get anywhere else then offer yourself. Offer a relationship. Give them something they can belong to. Deal with the highs and lows of life ON THE RADIO!
Ever woke up and went into work just not feeling it? Maybe you had a fight with your spouse the night before. Perhaps you’re feeling the pressure financially and you’re just depressed about it. Maybe your walk with God just isn’t where it needs to be. You’ve got to put on a show, right? You’ve got to play the silly game at 7:10, you’ve got to qualify listeners for the HUGE trip to Night of Joy, and you’ve got to entertain all morning long when you just don’t feel it. Why not tell your listeners that you’re feeling down? Why not be authentic and tell them what you are feeling…and that you’d like their help? You’ve got a community, a family that you’ve already built by being real. Watch those phones light up! They’ll gladly tell you what they do when they are in a rut, when they feel down, how they cheer up their spouse on a bad day. They’ll tell you how they mend things with their spouse after a fight. I guarantee you’ll come out of your funk by the time the show is over. Oh yeah, your listeners will probably help hundreds or even thousands come out of their funk as well. That is community. That is what the listener of tomorrow can’t get on their iPod. BE REAL!
Want to be funny and entertaining? Be authentic. Talk about the stupid things you do. Talk about the little quirks. Talk about the things that bother you and why you’re so sensitive. Talk about the things that creep you out or are just plain annoying. Like the fact that the guy at the grocery store asks you three times if you need help carrying your one bag of groceries. How he doesn’t really care and is just being forced to be nice…and how that DRIVES YOU NUTS! That right there will draw out all sorts of emotion in your listeners (won’t it Shannon Steele?).
Talk about the time you were a jerk and flipped off your husband (click here two of the best in the industry at being real http://connectwithceci.blogspot.com/2008/04/mean-girls.html). I bet there are a TON of listeners out there that have done that or worse before! People, we’re all a mess! Be a mess with your listeners. Let them know that they’re not alone! They don’t want to feel like the people on the radio have it all together. They want to feel like the people on the radio are just like them. BE REAL!
The PD Forum was buzzing last week with the story of Pastor Forrest Pollock from Bell Shoals Baptist in Brandon, FL. He was killed along with his son, Preston, when their plane crashed in the mountains of North Carolina. The Joy FM covers about 1/3 of the state of Florida and this church is in the heart of their listening area. Thousands of their listeners attend the church. How did the station deal with this? They dealt with it like they deal with every other day. This is a station whose personalities are as real as they come. They’re hilarious. They’re vulnerable. They’re compassionate. They’re honest. They are as compelling and real as it comes. Listen for a week, you’ll agree.
Last week, they experienced the fear of the unknown after hearing that Pastor Pollock and his son had gone missing. They prayed with their listeners. They waited. They hoped. On Tuesday morning, they cried with their listeners as they learned that Pastor Pollock and his son had been found, dead. That morning wasn’t “Positive”, it wasn’t “Encouraging” nor was it “Safe For The Whole Family”. It was sad, dark…depressing. But, in the midst of the tears they offered to their audience the tremendous hope that is found at the cross. That even though there is pain and suffering and death, there is hope in Jesus Christ. He never lets go.
Last week, the community that is The Joy FM was connected. An overwhelming majority of listeners to the radio station do not attend Bell Shoals. However, they felt the pain of those who did. They prayed for them and for the Pollock family. They cried with them. They bared each other’s burdens last week. That, my friends, is what you can offer your listeners that they can’t get anywhere else. BE REAL!






